Salon Policy
Cancellations:
Please note that a minimum of 24hrs notice is required for all cancellations.
Cancellations within 24hrs incur a cancellation fee of 50% of the booking value or forfeiture of Gift Certificate.
Please understand that this is only a small business with personalised service for each and every customer. We go out of our way to accommodate client's needs and cannot always replace cancelled bookings at such short notice. If you choose not to pay the cancellation fee, we may choose not to rebook you.
Your adherence to this simple policy is greatly appreciated as your patronage is my livelihood.
Closed | Block out period:
We take annual leave during the quietest month of the year to minimise inconvenience to clients. At this time we will only be available by email through the Contact Us page. We apologise for any inconvenience.
Cold Callers:
Aesthetic Beauty & Massage has a zero tolerance of cold callers. We will ask all cold callers to remove us from their database and not to call again.
Payments:
We can accept pre-payment for services by direct deposit if you would like to pay from your savings or other personal bank account.
We can accept payment for services by Paypal if you would like to pay by Credit Card. Otherwise cash payments at the time of your appointment is required.
Please do not ask for credit / deferred payment as refusal may offend.
Refunds:
We offer services not products and as such cannot offer refunds for time already spent.